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Overview

Framework:
RQF
Level:
Level 2
Unit No:
M/503/2882
Credits:
2
Guided learning hours:
20 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand problems that arise in the workplace.

Assessment Criteria

  • 1.1
    Explain the main reasons that individuals encounter problems in the workplace.
  • 1.2
    Describe common types of problems that an organisation or company might need to solve.

2

Know how to use sources of help for workplace problems.

Assessment Criteria

  • 2.1
    Describe sources of help available to both individuals and to organisations to solve work-related problems.
  • 2.2
    Present information or advice from several different sources to help solve workplace problems encountered by individuals.

3

Understand how to solve workplace problems.

Assessment Criteria

  • 3.1
    Describe strategies for solving problems.
  • 3.2
    Describe possible solutions to different workplace problems.
  • 3.3
    Rank the solutions to problems according to their likely effectiveness.
  • 3.4
    Explain reasons for the rank order of solutions.

4

Know how to apply strategies to solve workplace problems.

Assessment Criteria

  • 4.1
    Present plans for carrying out solutions to solve workplace problems.

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