Portfolio of Evidence
Learners will face day-to-day problems when they are in the workplace. This unit will help learners identify and implement potential solutions to given problems. They will then monitor the success of the solution.
Unit Learning Outcomes
Know how to identify business problems.
Identifying a problem in a workplace can often be addressed by asking the question 'what is the issue?' Talking to appropriate people can help to identify the problem. Becoming more familiar with procedures or instructions may also help to identify potential problems. Examples of workplace problems could include:
- insufficient resources
- equipment does not work
- inability to find relevant information
1.1Outine ways of identifying problems in the business environment.
Know techniques for solving business problems.
Questions to ask when identifying a workplace problem may include:
- what has happened?
- why has it happened? What is the problem or issue?
- what is the cause?
- what solutions are possible?
- which solution is best?
- how well is it working?
2.1Outline different ways of solving business problems.
2.2Give reasons for having support and feedback from others when solving business problems.
Be able to explore solutions to a business problem.
This is a practical learning outcome where the learner must demonstrate their ability to find solutions to business problems. Learners may be given different scenarios of workplace situations that they are familiar with. For example:
- there are no envelopes in the stationery cupboard; nails in the toolkit; towels in the drying cupboard
- the files will not open on the computer; the power drill is not working; the answer machine in the salon is not receiving messages
They can then suggest possible solutions, who to get advice and support from and select an appropriate solution.
3.1Check own understanding of a specific, straightforward business problem.
3.2Discuss possible solutions, making own suggestions and responding to the ideas of others.
3.3Seek advice from others on how to deal with the business problem.
3.4Select a possible solution from the options presented.
Be able to carry out a solution to a business problem.
Ideally learning outcome 4 should continue on from learning outcome 3 to make it more meaningful for the learner. They need to implement an agreed solution and use checks to confirm if the problem has been solved.
4.1Implement an agreed solution to a specific business problem, involving others as required.
4.2Use checking procedures to confirm that the business problem has been solved.