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Overview

Framework:
RQF
Level:
Level 2
Unit No:
T/601/2479
Credits:
3
Guided learning hours:
17 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand security procedures when handling mail or packages.

Assessment Criteria

  • 1.1

    Explain the purpose of security procedures for handling mail or packages.

  • 1.2

    Give examples of security procedures for handling mail in organisation(s).


2

Understand the range of available internal and external mail services.

Assessment Criteria

  • 2.1

    Explain the purpose of distributing and dispatching mail to the correct recipient within agreed timescales.

  • 2.2

    State the organisational structure and names, roles and locations of individuals and teams.

  • 2.3

    Give examples of internal and external mail services available to organisations.

  • 2.4

    Give reasons for selecting internal and external mail services.

  • 2.5

    Describe the methods of calculating postage charges for mail or packages.

  • 2.6

    Describe the types of problems that may occur with incoming and outgoing mail and how to deal with these.


3

Be able to receive, distribute and collect internal mail or packages.

Assessment Criteria

  • 3.1

    Receive, check and sort incoming mail or packages.

  • 3.2

    Identify and deal with unwanted junk mail or damaged items.

  • 3.3

    Identify and deal with suspicious items.

  • 3.4

    Distribute incoming mail or packages.

  • 3.5

    Collect, sort and prioritise outgoing mail or packages.


4

Be able to follow procedures for despatching mail or packages.

Assessment Criteria

  • 4.1

    Identify best options for despatching mail.

  • 4.2

    Agree a cost for despatching mail or packages.

  • 4.3

    Arrange services to collect outgoing mail or packages, if required.

  • 4.4

    Identify and prepare items for urgent or special delivery, where necessary.

  • 4.5

    Calculate correct postage charges for outgoing mail or packages.

  • 4.6

    Record postage costs.

  • 4.7

    Despatch outgoing mail or packages to agreed timescale.


5

Be able to resolve, report or refer problems that may occur in handling mail or packages.

Assessment Criteria

  • 5.1

    Identify where a problem may exist with incoming and outgoing mail or packages.

  • 5.2

    Resolve, report or refer problems with incoming and outgoing mail or packages.


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