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Overview

Framework:
RQF
Level:
Level 2
Unit No:
H/503/5715
Credits:
3
Guided learning hours:
17 hours

Assessment Guidance

Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.

Unit Learning Outcomes

1

Understand the role of the delivery person in promoting a positive impression of the retail organisation.

Assessment Criteria

  • 1.1

    Explain the importance of delivering products at the times agreed with customers whenever possible.

  • 1.2

    Explain the importance of keeping customers informed when the agreed delivery time cannot be achieved.

  • 1.3

    Explain the importance of giving customers, and others, a positive impression of the organisation when making deliveries.


2

Be able to prepare to deliver goods from a retail environment to customers’ delivery addresses.

Assessment Criteria

  • 2.1

    Explain the benefits to the business and to the environment of planning an efficient delivery schedule.

  • 2.2

    Schedule deliveries in line with organisational procedures.

  • 2.3

    Perform checks to ensure that everything needed for the delivery schedule is available.

  • 2.4

    Perform checks to find out if there is enough fuel in the vehicle for the planned delivery schedule.

  • 2.5

    Obtain fuel for the delivery vehicle in line with organisational procedures.


3

Be able to convey goods from a retail environment to customers’ delivery addresses.

Assessment Criteria

  • 3.1

    Drive from a retail environment to customers’ delivery addresses:

    • without injury to self and others
    • without damage to the goods and property
    • arriving at the times agreed with customers

  • 3.2

    Contact customers to make alternative arrangements when deliveries cannot be made at the times agreed with customers.

  • 3.3

    Unload goods at customers’ delivery addresses:

    • in line with organisational procedures
    • without injury to self and others
    • without damage to the goods and property


4

Be able to complete deliveries of goods at customers’ delivery addresses.

Assessment Criteria

  • 4.1

    Deliver goods to customers in a polite manner.

  • 4.2

    Leave deliveries only with individuals who can legally receive them.

  • 4.3

    Follow organisational procedures for dealing with goods that cannot be delivered.

  • 4.4

    Update records of delivery and non-delivery in line with organisational procedures.


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