The Customer Excellence Team are here to help with any enquiries you may have relating to the registration of learners, certificate claims or replacement certificates.
You can contact the team between 8:30am and 5:30pm, Monday to Friday, by emailing registrations@gatewayqualifications.org.uk or calling 01206 911 211.
Our Administration Hub contains everything you need to know for using our registration and awarding systems.
The Quality Assurance Hub provides comprehensive information on our Quality Assurance processes and procedures.
You’ll find all our materials to help your teaching and learning in our Resources to Support Delivery Hub.
Our Customer Excellence Team is:
Ellie Heath, Customer Excellence Manager
Joe Baker, Customer Excellence Team Leader
Lola Olawuyi, Customer Excellence Officer
Toni Pollington, Customer Excellence Officer
Narin Riza, Customer Excellence Officer
Lucy Peoples, Customer Excellence Officer
Doris Akosile, Customer Excellence Officer
Our Customer Excellence team is always here to help with day-to-day queries. For recognised centres, we provide a dedicated point of contact from the Gateway Qualifications Customer Excellence team, working closely with your regional Business Development Manager to deliver tailored support.
As part of this enhanced service, your regional Customer Excellence Officer can provide bespoke training and additional assistance for your centre. This could include guidance on using MyQuartz our online platform for registrations and certification claims, or support with specific administrative processes.
If you’d like to arrange training or have any questions, please contact us at registrations@gatewayqualifications.org.uk
