How far in advance should I book the assessment?
Once you are confident that learners are ready to take the assessment, you can proceed to schedule at any time in the Surpass system, provided the learners have been registered on QuartzWeb.
We highly recommend learners sit a mock assessment in Surpass prior to attempting a live assessment to allow them to gain the full assessment experience, and to familiarise them with the online platform.
Is there a preferred internet browser that should be used to access the online assessment?
Surpass is widely supported by many internet browsers. Please view our System Requirements section for more information.
What are the software requirements for assessors?
You must log into gateway.surpass.com to view the schedule, invigilate, mark and moderate screens.
How long after starting the course must we register learners on the qualification?
What should we do if a learner is absent and not able to take a scheduled assessment?
You do not need to do anything ahead of the assessment. If a learner is unable to attend an assessment, simply allow the examination date to pass and then schedule another assessment in the usual way. There is no additional charge for this.
You can delete scheduled assessments if the assessment date is more than 24 hours in the future.
How do I schedule a resit?
In most cases, learners will require additional teaching before attempting a resit. These assessments can then be scheduled in the normal way.
Learners do not need to be re-registered on QuartzWeb.
Unable to book resits?
Scenario 1: Sat all papers without difficulties:
If the learner has sat all available papers with a set pass mark in Quartz, and submitted the exam without issue proceed to email CET with the learner IDs, level of qualification, resit date and marker for DFSQ Entry Level 3 and EDSQ Entry Level 3 and Level 1.
Note: DFSQ Level 1 is externally assessed so does not require a marker
Scenario 2: Sat all papers, but currently stuck in the system:
If the learner has entered key code but was unable to submit successfully at the time of the exam and is currently stuck Awaiting Upload or displaying connectivity issues (after 24 hours from the assessment date) or pass mark not set (See no pass mark section above).
You will need to contact the Customer Excellence Team to advise if you wish to wait for assessment to be released or whether you would like an immediate resit.
Is there a charge for resits?
If a learner attempts the live assessment and does not pass, you will not be charged a resit fee when you book their next attempt. The resit fee will apply for any subsequent assessments and is the same as the registration fee.
If a learner does not take a scheduled assessment(e.g. is absent), you will not be charged when you rebook their assessment.
How do I apply for a Reasonable Adjustments for Essential Digital Skills?
You do not need to apply for Centre permitted Reasonable Adjustments but maintain a record of the adjustment made. Centre permitted Reasonable Adjustments are provision of additional time and/or a reader.
Refer to page 16 section 4.11 in the Qualification Specification for Reasonable Adjustment guidance and information for Essential Digital Skills.
For any other Reasonable Adjustments, you must complete the ‘Reasonable Adjustments Request Form’ that you can find here.
Is there a charge for taking a mock assessment?
No, the learner registration and certification charge includes access to mock assessments. There is no limit to the number of mock assessments a learner can sit.
Can I delete live or mock assessment bookings?
Centres can delete exams when it’s on the schedule tab by selecting the learner and selecting delete at the bottom of the screen.
The assessment will move to the invigilate screen 24 hours prior to the assessment date.
After 24 hours of the assessment date, the system will automatically clear the assessment
Refer to Cancelling and Rebooking EDSQ and DFSQ Assessments – Gateway Qualifications for further guidance.
How can I request additional Surpass accounts?
To request additional Surpass accounts Centres are required to update the staff tab on Prism and link all staff members to the relevant role they will be fulfilling for EDSQ or DFSQ.
Note: CET will run a report every week to capture new users therefore, if the user requires immediate access advise them to notify CET once the above actions are complete.
Note: Users must log into Surpass using their assigned username (e.g., JoeBloggs). The system does not accept email addresses.
Why are my password reset emails are not being received?
If password reset emails are not being received we would suggest making sure these emails are not going to spam.
We also advise contacting your IT Department and ensure that the following email addresses are whitelisted:
noreply@surpass.com
gateway@surpass.com
