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Key Facts

Level:
Level 2
Subject Sector:
7.1 Retailing and Wholesaling
Credits:
37
Qualification No:
601/6721/X
GLH:
115 hours
Total qualification time:
370 hours
Price:
£115.00 per learner
Age Range:
16-18 & 19+

Qualification purpose

Prepare for employment

Qualification Grading Type

Pass

Assessment Methods

  • Coursework/Project
  • Portfolio of Evidence
  • Practical Demonstration/Assignment/Assessment

  • Why choose this qualification?

    The qualification is suitable for those who are seeking work or wishing to advance in their retail career. It includes a range of specialist options which reflect the breadth of the retail sector. Learners wishing to work in a specialist sales assistant role should undertake this diploma rather than the certificate sized qualification.

    Learners are able to choose from a variety of optional units to develop a programme of learning and progression unique to their own job role, interests and aspirations, including:

    • portion delicatessen products to meet customer requirements in a retail environment
    • demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
    • provide a counter and takeaway service
    • manage budgets for visual merchandising projects
    • help customers to choose alcoholic beverages in a retail environment.

    This qualification is primarily intended as a means of developing the competence of those already employed or seeking to be employed in the retail industry. It could lead to roles such as:

    • specialist sales assistant
    • customer service assistant
    • stockroom assistants
    • visual merchandisers
    • cash-point operators.

    Rules of Combination

    To complete this qualification, learners must achieve a minimum of 37 credits. A minimum of 22 credits must be achieved at level 2, of which 8 credits will come from mandatory Group M. A minimum of 14 credits must come from group OA. A maximum of 5 credits can come from group OB. A maximum of 15 credits can come from group OC.


    Units

    Mandatory Group M

    Learners must achieve 8 credits from this group. Minimum Credit Value8

    Work effectively in a retail team

    Level:
    Level 2
    Guided Learning Hours:
    37
    Credits:
    8
    Unit No:
    T/503/5735
    Click here to view full unit details
    Optional Group A

    Learners must achieve a minimum of 14 credits from this group.

    Advise customers on the fixing and care of tiles

    Level:
    Level 2
    Guided Learning Hours:
    35
    Credits:
    6
    Unit No:
    R/503/5709
    Click here to view full unit details

    Advising and supporting customers on the use of in-store web-based retail facilities

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    R/505/9380
    Click here to view full unit details

    Assemble products for display in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    9
    Credits:
    2
    Unit No:
    H/503/5665
    Click here to view full unit details

    Assemble visual merchandising displays

    Level:
    Level 2
    Guided Learning Hours:
    20
    Credits:
    4
    Unit No:
    D/503/5700
    Click here to view full unit details

    Carry out promotional campaigns in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    18
    Credits:
    4
    Unit No:
    A/503/5686
    Click here to view full unit details

    Cash up in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    9
    Credits:
    2
    Unit No:
    L/503/5711
    Click here to view full unit details

    Check stock levels and sort out problems with stock levels in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    10
    Credits:
    2
    Unit No:
    D/503/5678
    Click here to view full unit details

    Check the accuracy of records of hours worked by staff in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    17
    Credits:
    4
    Unit No:
    J/503/5738
    Click here to view full unit details

    Deal with customer queries and complaints in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    4
    Unit No:
    F/503/5687
    Click here to view full unit details

    Deliver goods from a retail environment to the customer’s delivery address

    Level:
    Level 2
    Guided Learning Hours:
    17
    Credits:
    3
    Unit No:
    H/503/5715
    Click here to view full unit details

    Demonstrate make-up and skincare products to customers at a beauty counter in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    4
    Unit No:
    T/503/5721
    Click here to view full unit details

    Demonstrate products to customers in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    3
    Unit No:
    J/503/5688
    Click here to view full unit details

    Dismantle and store props and graphics from visual merchandising displays

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    3
    Unit No:
    M/503/5698
    Click here to view full unit details

    Display Stock to Promote Sales to Customers in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    26
    Credits:
    5
    Unit No:
    M/503/5684
    Click here to view full unit details

    Dress visual merchandising displays to attract customers

    Level:
    Level 2
    Guided Learning Hours:
    35
    Credits:
    7
    Unit No:
    H/503/5696
    Click here to view full unit details

    Finish bake-off food products in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    3
    Unit No:
    H/503/5679
    Click here to view full unit details

    Finish meat products by hand in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    29
    Credits:
    9
    Unit No:
    T/503/5668
    Click here to view full unit details

    Follow guidelines for planning and preparing visual merchandising displays

    Level:
    Level 2
    Guided Learning Hours:
    22
    Credits:
    5
    Unit No:
    D/503/5695
    Click here to view full unit details

    Follow point-of-sale procedures for age-restricted products in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    11
    Credits:
    2
    Unit No:
    J/503/5707
    Click here to view full unit details

    Give Customers a Positive Impression of Yourself and Your Organisation.

    Level:
    Level 2
    Guided Learning Hours:
    33
    Credits:
    5
    Unit No:
    L/601/0933
    Click here to view full unit details

    Glaze, coat or decorate bake-off products for sale in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    3
    Unit No:
    Y/503/5680
    Click here to view full unit details

    Hand-divide, mould and shape fermented dough

    Level:
    Level 2
    Guided Learning Hours:
    21
    Credits:
    4
    Unit No:
    T/601/4555
    Click here to view full unit details

    Hand-process fish in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    21
    Credits:
    6
    Unit No:
    K/503/5666
    Click here to view full unit details

    Help Customers to Choose Products in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    20
    Credits:
    6
    Unit No:
    T/503/5685
    Click here to view full unit details

    Help customers to apply for a retail store’s credit card and associated insurance products

    Level:
    Level 2
    Guided Learning Hours:
    22
    Credits:
    4
    Unit No:
    M/503/5717
    Click here to view full unit details

    Help customers to choose delicatessen products in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    3
    Unit No:
    T/503/5718
    Click here to view full unit details

    Identify and report the presence of pests, diseases and disorders

    Level:
    Level 2
    Guided Learning Hours:
    23
    Credits:
    3
    Unit No:
    K/502/1511
    Click here to view full unit details

    Keep stock on sale at required levels in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    3
    Unit No:
    L/503/5661
    Click here to view full unit details

    Maintain food safety while working with food in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    13
    Credits:
    6
    Unit No:
    J/503/5674
    Click here to view full unit details

    Maintain moisture levels for crops or plants

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    R/502/0854
    Click here to view full unit details

    Maintaining data confidentiality and security when using web-based retail facilities in-store

    Level:
    Level 2
    Guided Learning Hours:
    11
    Credits:
    2
    Unit No:
    D/505/9382
    Click here to view full unit details

    Make props and decorate fixtures and panels for visual merchandising displays

    Level:
    Level 2
    Guided Learning Hours:
    45
    Credits:
    10
    Unit No:
    T/503/5699
    Click here to view full unit details

    Merchandise plants and other relevant products

    Level:
    Level 2
    Guided Learning Hours:
    45
    Credits:
    6
    Unit No:
    J/502/0771
    Click here to view full unit details

    Operate a customer record card system on a beauty counter in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    8
    Credits:
    2
    Unit No:
    A/503/5722
    Click here to view full unit details

    Order and position signage and graphics for visual merchandising displays

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    3
    Unit No:
    K/503/5697
    Click here to view full unit details

    Organise own work to meet a dough production schedule in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    48
    Credits:
    10
    Unit No:
    A/503/5672
    Click here to view full unit details

    Pick products in a retail environment to fulfil customer orders

    Level:
    Level 2
    Guided Learning Hours:
    19
    Credits:
    4
    Unit No:
    R/503/5676
    Click here to view full unit details

    Place goods and materials into storage in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    19
    Credits:
    4
    Unit No:
    J/503/5660
    Click here to view full unit details

    Portion delicatessen products to meet customer requirements in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    9
    Credits:
    2
    Unit No:
    A/503/5719
    Click here to view full unit details

    Prepare newspapers and magazines for return to merchandisers

    Level:
    Level 2
    Guided Learning Hours:
    10
    Credits:
    2
    Unit No:
    A/503/5736
    Click here to view full unit details

    Process applications for credit agreements offered in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    25
    Credits:
    5
    Unit No:
    F/503/5690
    Click here to view full unit details

    Process customer orders for goods in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    19
    Credits:
    3
    Unit No:
    R/503/5662
    Click here to view full unit details

    Process greengrocery products for sale in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    17
    Credits:
    7
    Unit No:
    M/503/5667
    Click here to view full unit details

    Process payments for purchases in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    17
    Credits:
    4
    Unit No:
    L/503/5689
    Click here to view full unit details

    Process returned goods in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    18
    Credits:
    3
    Unit No:
    Y/503/5663
    Click here to view full unit details

    Promote a retail store’s credit card to customers in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    12
    Credits:
    3
    Unit No:
    R/503/5712
    Click here to view full unit details

    Promote food or drink products by offering samples to customers

    Level:
    Level 2
    Guided Learning Hours:
    13
    Credits:
    2
    Unit No:
    D/503/5714
    Click here to view full unit details

    Promote loyalty schemes to customers in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    11
    Credits:
    3
    Unit No:
    J/503/5691
    Click here to view full unit details

    Protect own and others’ health and safety when working in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    28
    Credits:
    5
    Unit No:
    Y/503/5727
    Click here to view full unit details

    Provide National Lottery products to customers

    Level:
    Level 2
    Guided Learning Hours:
    25
    Credits:
    4
    Unit No:
    L/503/5708
    Click here to view full unit details

    Provide a bra fitting service in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    44
    Credits:
    10
    Unit No:
    Y/503/5694
    Click here to view full unit details

    Provide nutrients to crops or plants

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    L/502/0853
    Click here to view full unit details

    Provide service to customers in a dressing room in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    3
    Unit No:
    Y/503/5713
    Click here to view full unit details

    Receive goods and materials into storage in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    22
    Credits:
    4
    Unit No:
    R/503/5659
    Click here to view full unit details

    Reduce security risks in a retail environment

    Level:
    Level 2
    Guided Learning Hours:
    25
    Credits:
    5
    Unit No:
    D/503/5728
    Click here to view full unit details

    Remove unwanted plant growth to maintain development

    Level:
    Level 2
    Guided Learning Hours:
    38
    Credits:
    5
    Unit No:
    Y/502/1214
    Click here to view full unit details

    Select, weigh and measure bakery ingredients

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    3
    Unit No:
    D/601/4551
    Click here to view full unit details

    Using web-based facilities in-store to achieve retail sales

    Level:
    Level 2
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    D/505/9379
    Click here to view full unit details
    Optional Group B

    Learners can achieve a maximum of 5 credits from this group.

    Contribute to Monitoring and Maintaining Ease of Shopping in a Retail Sales Area

    Level:
    Level 1
    Guided Learning Hours:
    8
    Credits:
    2
    Unit No:
    K/503/5716
    Click here to view full unit details

    Load Orders for Despatch from a Retail Store to Customers

    Level:
    Level 1
    Guided Learning Hours:
    15
    Credits:
    3
    Unit No:
    Y/503/5677
    Click here to view full unit details

    Maintain Food Safety While Working with Food in a Retail Environment

    Level:
    Level 1
    Guided Learning Hours:
    11
    Credits:
    5
    Unit No:
    F/503/5673
    Click here to view full unit details

    Provide a counter and takeaway service

    Level:
    Level 1
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    L/601/5016
    Click here to view full unit details

    Sort Donated Goods for Resale or Recycling in a Retail Environment

    Level:
    Level 1
    Guided Learning Hours:
    6
    Credits:
    3
    Unit No:
    D/503/5664
    Click here to view full unit details
    Optional Group C

    Learners can achieve a maximum of 15 credits from this group.

    Audit stock levels and stock inventories in a retail environment

    Level:
    Level 3
    Guided Learning Hours:
    28
    Credits:
    6
    Unit No:
    A/503/5669
    Click here to view full unit details

    Choose merchandise to feature in visual merchandising displays

    Level:
    Level 3
    Guided Learning Hours:
    27
    Credits:
    6
    Unit No:
    H/503/5701
    Click here to view full unit details

    Contribute to improving a retail organisation’s visual merchandising policy

    Level:
    Level 3
    Guided Learning Hours:
    36
    Credits:
    8
    Unit No:
    A/503/5705
    Click here to view full unit details

    Contribute to the continuous improvement of retail operations within own area of responsibility

    Level:
    Level 3
    Guided Learning Hours:
    47
    Credits:
    10
    Unit No:
    D/503/5731
    Click here to view full unit details

    Deputise for the leader of a retail team

    Level:
    Level 3
    Guided Learning Hours:
    55
    Credits:
    11
    Unit No:
    Y/503/5730
    Click here to view full unit details

    Design visual merchandising display layouts

    Level:
    Level 3
    Guided Learning Hours:
    46
    Credits:
    10
    Unit No:
    F/503/5706
    Click here to view full unit details

    Evaluate the effectiveness of visual merchandising displays

    Level:
    Level 3
    Guided Learning Hours:
    46
    Credits:
    9
    Unit No:
    M/503/5703
    Click here to view full unit details

    Help customers to choose alcoholic beverages in a retail environment

    Level:
    Level 3
    Guided Learning Hours:
    53
    Credits:
    10
    Unit No:
    J/503/5710
    Click here to view full unit details

    Help customers to choose specialist products in a retail environment

    Level:
    Level 3
    Guided Learning Hours:
    34
    Credits:
    8
    Unit No:
    M/503/5720
    Click here to view full unit details

    Maintain the availability of goods on display in a retail environment to promote sales

    Level:
    Level 3
    Guided Learning Hours:
    30
    Credits:
    6
    Unit No:
    L/503/5692
    Click here to view full unit details

    Manage budgets for visual merchandising projects

    Level:
    Level 3
    Guided Learning Hours:
    46
    Credits:
    10
    Unit No:
    T/503/5704
    Click here to view full unit details

    Manage staff to receive goods in a retail environment

    Level:
    Level 3
    Guided Learning Hours:
    24
    Credits:
    5
    Unit No:
    D/503/5681
    Click here to view full unit details

    Manage the payment transaction process in a retail environment

    Level:
    Level 3
    Guided Learning Hours:
    43
    Credits:
    9
    Unit No:
    R/503/5693
    Click here to view full unit details

    Manage the prevention of wastage and loss in a retail environment

    Level:
    Level 3
    Guided Learning Hours:
    50
    Credits:
    11
    Unit No:
    H/503/5732
    Click here to view full unit details

    Manage the use of signage and graphics in visual merchandising displays

    Level:
    Level 3
    Guided Learning Hours:
    31
    Credits:
    7
    Unit No:
    K/503/5702
    Click here to view full unit details

    Monitor and help improve food safety in a retail environment

    Level:
    Level 3
    Guided Learning Hours:
    50
    Credits:
    11
    Unit No:
    L/503/5675
    Click here to view full unit details

    Monitor and maintain health and safety in a retail environment

    Level:
    Level 3
    Guided Learning Hours:
    60
    Credits:
    13
    Unit No:
    M/503/5734
    Click here to view full unit details

    Monitor and support secure payment point use during trading hours

    Level:
    Level 3
    Guided Learning Hours:
    13
    Credits:
    3
    Unit No:
    F/503/5737
    Click here to view full unit details

    Motivating colleagues to promote web-based retail facilities to customers

    Level:
    Level 3
    Guided Learning Hours:
    30
    Credits:
    4
    Unit No:
    Y/505/9381
    Click here to view full unit details

    Organise and monitor the storage of stock in a retail environment

    Level:
    Level 3
    Guided Learning Hours:
    27
    Credits:
    6
    Unit No:
    H/503/5682
    Click here to view full unit details

    Produce staffing schedules to help a retail team to achieve its targets

    Level:
    Level 3
    Guided Learning Hours:
    22
    Credits:
    5
    Unit No:
    K/503/5733
    Click here to view full unit details

    Source required goods and services in a retail environment

    Level:
    Level 3
    Guided Learning Hours:
    52
    Credits:
    10
    Unit No:
    T/503/5671
    Click here to view full unit details

    What is the purpose of this qualification?

    The qualification is suitable for those who are seeking work or wishing to advance in their retail career. This qualification includes a range of specialist options which reflect the breadth of the retail sector. Learners wishing to work in a specialist sales assistant role should undertake this diploma rather than the certificate sized qualification.


    What skills, knowledge, or understanding does this qualification develop?

    This qualification covers the knowledge and competence needed to work in the retail industry and is ideal for those just starting to work or wishing to start work within the industry.

    Learners will develop the skills and knowledge required to work in a retail role. To be awarded the qualification, learners must achieve a minimum of 37 credits with a minimum of 22 credits being at Level 2. This consists of 8 credits from the mandatory unit, a minimum of 14 credits from the optional group OA, a maximum of 5 credits from group OB and a maximum of 15 credits from group OC.

    The mandatory unit will enable learners to work effectively in a retail team.


    How is this qualification different from other, similar qualifications?

    Learners are able to choose from a variety of optional units to develop a programme of learning and progression unique to their own job role, interests and aspirations, including:

    • receive goods and materials into storage in a retail environment
    • process customer orders for goods in a retail environment
    • assemble products for display in a retail environment
    • hand process fish in a retail environment
    • process green grocery products for sale in a retail environment
    • finish meat products by hand in a retail environment
    • maintain food safety while working with food in a retail environment
    • display stocked promote sales to customers in a retail environment
    • deal with customer queries and complaints in a retail environment
    • follow guidelines for planning and preparing visual merchandising displays
    • provide national lottery products to customers
    • cash up in a retail environment
    • promote food or drink products by offering samples to customers.


    Which sector does this qualification support?

    Learners are able to choose from a variety of optional units to develop a programme of learning and
    progression unique to their own job role, interests and aspirations, including:

    • portion delicatessen products to meet customer requirements in a retail environment
    • demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
    • provide a counter and takeaway service
    • manage budgets for visual merchandising projects
    • help customers to choose alcoholic beverages in a retail environment.

    This qualification is primarily intended as a means of developing the competence of those already employed or seeking to be employed in the retail industry. It could lead to roles such as:

    • specialist sales assistant
    • customer service assistant
    • stockroom assistants
    • visual merchandisers
    • cash-point operators.


    What are the progression options?

    Learners could further develop their skills at Level 2 or 3. This could include:

    Level 2 Diploma in Customer Service
    Level 2 Certificate in Retail Skills
    Level 2 Diploma in Retail Skill
    Level 3 Diploma in Retail Skills (Management)
    Level 3 Certificate in Retail Knowledge
    Level 3 Diploma in Customer Service
    Level 3 Diploma in Retail Skills (Sales Professional).


    Progression & Entry Requirements

    The qualification is available to learners aged 16 and above. No prior qualifications or specific level of attainment are required, however it is likely that learners will already be working or seeking to work within the retail sector.

    Funding information

    Learning Aims Search

    The Hub provides a Learning Aims Search which you can use to check the funding status of any qualification or unit.

    View this qualification on the ESFA’s Hub website


    We have done our best to collate and summarise the key information, and wherever possible we alert our providers to changes in funding policy.

    This funding information is provided in good faith and it is always advisable to check directly with the funding agencies before committing to delivery.

    The following support materials will help you to deliver this qualification.

    Internal Quality Assurance

    Special Considerations and Reasonable Adjustment Forms

    Suggested Resources for Retail

    Offer this qualification

    If you would like to offer this qualification, you can book a meeting with us to discuss the best options.