What is the purpose of this qualification?
The qualification is suitable for those who are seeking work or wishing to advance in their retail career. This qualification includes a range of specialist options which reflect the breadth of the retail sector. Learners wishing to work in a specialist sales assistant role should undertake this diploma rather than the certificate sized qualification.
What skills, knowledge, or understanding does this qualification develop?
This qualification covers the knowledge and competence needed to work in the retail industry and is ideal for those just starting to work or wishing to start work within the industry.
Learners will develop the skills and knowledge required to work in a retail role. To be awarded the qualification, learners must achieve a minimum of 37 credits with a minimum of 22 credits being at Level 2. This consists of 8 credits from the mandatory unit, a minimum of 14 credits from the optional group OA, a maximum of 5 credits from group OB and a maximum of 15 credits from group OC.
The mandatory unit will enable learners to work effectively in a retail team.
How is this qualification different from other, similar qualifications?
Learners are able to choose from a variety of optional units to develop a programme of learning and progression unique to their own job role, interests and aspirations, including:
• receive goods and materials into storage in a retail environment
• process customer orders for goods in a retail environment
• assemble products for display in a retail environment
• hand process fish in a retail environment
• process green grocery products for sale in a retail environment
• finish meat products by hand in a retail environment
• maintain food safety while working with food in a retail environment
• display stocked promote sales to customers in a retail environment
• deal with customer queries and complaints in a retail environment
• follow guidelines for planning and preparing visual merchandising displays
• provide national lottery products to customers
• cash up in a retail environment
• promote food or drink products by offering samples to customers.
Which sector does this qualification support?
Learners are able to choose from a variety of optional units to develop a programme of learning and
progression unique to their own job role, interests and aspirations, including:
• portion delicatessen products to meet customer requirements in a retail environment
• demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
• provide a counter and takeaway service
• manage budgets for visual merchandising projects
• help customers to choose alcoholic beverages in a retail environment.
This qualification is primarily intended as a means of developing the competence of those already employed or seeking to be employed in the retail industry. It could lead to roles such as:
• specialist sales assistant
• customer service assistant
• stockroom assistants
• visual merchandisers
• cash-point operators.
What are the progression options?
Learners could further develop their skills at Level 2 or 3. This could include:
Level 2 Diploma in Customer Service
Level 2 Certificate in Retail Skills
Level 2 Diploma in Retail Skill
Level 3 Diploma in Retail Skills (Management)
Level 3 Certificate in Retail Knowledge
Level 3 Diploma in Customer Service
Level 3 Diploma in Retail Skills (Sales Professional).
Progression & Entry Requirements
The qualification is available to learners aged 16 and above. No prior qualifications or specific level of attainment are required, however it is likely that learners will already be working or seeking to work within the retail sector.