Prepare for further learning or training and/or develop knowledge and/or skills in a subject area
Qualification Grading Type
Why choose this qualification?
We looked at our current Entry Level 3 and Level 1 offer in both the Business and Administration and the Retail sectors and saw that there was a lot of cross-over between the two. After discussing the idea with several centres, we decided that there was scope to merge the sectors into one suite of qualifications entitled ‘Business and Retail’. Centres can now create their programme of learning from an expanded list of revised units.
We carried out a full review of all units that are currently in the ‘Skills for Business and Administration’ and the ‘Skills for Retail’ qualification suites. Several new units have been created and others have been updated ensure that our qualifications are fit for purpose and support progression. We have added indicative content to existing and new units and, in some cases, have amended credit values and guided learning hours (GLH) in response to feedback from centres. For these reasons, we believe that our new ‘Business and Retail’ qualification suite supports the changes within both the Business and the Retail sectors.
Rules of Combination
Learners must complete at least one unit from Group M – Mandatory worth a minimum of 3 credits and 3 further credits from Group M or Group O1 – Optional Units: Business and Retail.
A minimum of 3 credits may be completed from this group.
Being Security Conscious in a Retail Environment
Conduct at Work
Customer service skills
Dealing with Queries and Requests
Digital Skills for Work
Handling Payment in a Retail Situation
Handling Stock in a Retail Environment
Health and Safety in the Workplace
Working Safely in a Retail Environment
Working with Customers
Wrapping and Packing Goods
What is the purpose of this qualification?
This qualification provides a basic, introductory set of knowledge and skills, relevant to business and retail.
It is available to learners of any age, however it is anticipated that it will be of specific relevance to:
• unemployed adults needing to demonstrate their interest in and commitment to a particular vocational area to potential employers, particularly where further work-based training will be on offer.
• learners of any age who have been disengaged with learning and need a short introduction at Entry level before progressing straight to a larger certificate or diploma at level 1.
What skills, knowledge, or understanding does this qualification develop?
Mandatory units include:
• Communication Skills for Work
• Working in Business and Retail
How is this qualification different from other, similar qualifications?
This qualification is part of a suite which includes an Award and Certificate. Learners should take the Award if they need only a small amount of focused learning in business and retail before progressing to employment (with further training where possible) or to a Level 1 qualification, as illustrated in the target learner profiles provided above.
Which sector does this qualification support?
This qualification could lead to an entry-level role in business and retail such as administrative assistant, customer service agent, clerk.
What are the progression options?
Learners can progress to a Level 1 certificate or diploma in Business and Retail, including Gateway Qualifications’ Level 1 Certificate and Diploma in Business and Retail. Other progression routes include Level 1 qualifications in Office Administration, Practical Office Skills, and Business and/or Retail Support Services.
Progression & entry requirementsLearners do not need any prior qualifications or a specific level of attainment to take this qualification.
There are now two main sources for funding information, a straightforward ESFA Qualification Search and the more detailed Find a Learning Aim website.
The new Find a learning aim (FALA) service provides a search tool that you can use to check the funding status of any qualification, framework, unit, standard or T Level:
The Education and Skills Funding Agency search provides funding information on qualifications. It does not provide funding information for units, non-regulated activity and work placements, for this information please use Find a learning aim (FALA).
How to find a learning aim
If you’re not sure how to use the new find a learning aim website, we’ve created a handy walkthrough to help you:
We have done our best to collate and summarise the key information, and wherever possible we alert our providers to changes in funding policy.
This funding information is provided in good faith and it is always advisable to check directly with the funding agencies before committing to delivery.