Prepare for further learning or training and/or develop knowledge and/or skills in a subject area
Qualification Grading Type
Why choose this qualification?
These qualifications are intended to provide learners with a broad introduction to the business and administration sector, equipping learners with underpinning knowledge and skills specific to the sector alongside a range of transferable employability skills. They are designed to support progression to further learning and ultimately to work in business and administration or other related sectors.
The Skills for Business and Administration qualifications form part of our Suite of Skills qualifications that cover a number of sectors and are available at Entry 3, Level 1 and Level 2. The employability skills units are common across the suite, enabling easy transfer of credits between qualifications and supporting opportunities for cross-faculty working.
The qualifications have been developed with the support of a number of further education colleges, training providers and adult and community learning providers. They have been designed to be consistent with the principles for study programmes for 16-19 year olds but are also relevant, particularly in the case of the smaller qualifications, for adults including the unemployed. These qualifications are also suitable for pre 16 learners.
Rules of Combination
Learners must complete at least one unit from Group M – Mandatory worth a minimum of 3 credits and 3 further credits from Group M or Group 01 – Optional units.
Learners may complete 3 or more credits from Group 01 – Optional Units.
Customer service skills
Dealing with Queries and Requests
Digital Skills for Work
Professional Behaviour in an Office Environment
Using Office Equipment in a Business Environment
What is the purpose of this qualification?
This qualification provides a basic, introductory set of knowledge and skills, relevant to business and administration.
It is available to learners of any age, however it is anticipated that it will be of specific relevance to:
• unemployed adults needing to demonstrate their interest in and commitment to a particular vocational area to potential employers, particularly where further work-based training will be on offer
• learners of any age who have been disengaged with learning and need a short introduction at Entry level before progressing straight to a larger certificate or diploma at level 1.
What skills, knowledge, or understanding does this qualification develop?
Mandatory units include:
• Communication Skills for Work
• Working in Business and Administration
How is this qualification different from other, similar qualifications?
This qualification is part of a suite which includes an Award, Certificate and Diploma. Learners should take the Award if they need only a small amount of focused learning in business and administration before progressing to employment (with further training where possible) or to a Level 1 qualification, as illustrated in the target learner profiles provided above.
Which sector does this qualification support?
This qualification could lead to an entry-level role in business and administration such as administrative assistant, customer service agent, clerk.
What are the progression options?
Learners can progress to a Level 1 certificate or diploma in Business and Administration, including Gateway Qualifications’ Level 1 Certificate and Diploma in Skills for Business and Administration or Office Professionals. Other progression routes include Level 1 qualifications in Office Administration, Practical Office Skills, and Business Support Services
Progression & Entry RequirementsLearners do not need any prior qualifications or a specific level of attainment to take this qualification.
Learning Aims Search
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