Prepare for further learning or training and/or develop knowledge and/or skills in a subject area
Qualification Grading Type
Why choose this qualification?
We looked at our current Entry Level 3 and Level 1 offer in both the Business and Administration and the Retail sectors and saw that there was a lot of cross-over between the two. After discussing the idea with several centres, we decided that there was scope to merge the sectors into one suite of qualifications entitled ‘Business and Retail’. Centres can now create their programme of learning from an expanded list of revised units.
We carried out a full review of all units that are currently in the ‘Skills for Business and Administration’ and the ‘Skills for Retail’ qualification suites. Several new units have been created and others have been updated ensure that our qualifications are fit for purpose and support progression. We have added indicative content to existing and new units and, in some cases, have amended credit values and guided learning hours (GLH) in response to feedback from centres. For these reasons, we believe that our new ‘Business and Retail’ qualification suite supports the changes within both the Business and the Retail sectors.
Rules of Combination
Learners must complete at least one unit from Group M – Mandatory worth a minimum of 3 credits and at least 3 further credits from Group M or Group O1 – Optional Units: Business and Retail.
Learners may complete 3 or more credits from Group 01 – Optional Units: Business and Retail.
Assist in the Assembly and Presentation of Visual Merchandising Displays
Computerised Accounting Software
Handling Telephone Calls
Health and Safety in the Workplace
Product Pricing and Labelling
Supporting Business Meetings
The Control, Handling and Replenishment of Stock in a Retail Business
The Retail Industry
The Retail Selling Process
Understanding Customer Service in the Retail Sector
Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business
Understanding social media for business
Using social media for business
Word Processing Software
What is the purpose of this qualification?
This qualification provides an introductory set of knowledge and skills, relevant to business and retail. It is of specific relevance to:
• unemployed adults needing to demonstrate their interest in and commitment to a particular vocational area to potential employers, particularly where further work-based training will be on offer
• young people on traineeships who are working at level 1 and are seeking a short, focused qualification in the sector in which they wish to work/gain an apprenticeship, as part of the work preparation training element of a traineeship
• learners of any age who have been disengaged with learning and need a short introduction at level 1 before progressing straight to a larger certificate or diploma at level 2.
What skills, knowledge, or understanding does this qualification develop?
The choice of mandatory units includes:
• Communication Skills for Work
• Working in Business and Retail
How is this qualification different from other, similar qualifications?
This qualification is part of a suite which includes an Award, Certificate and Diploma. Learners should take the Award if they need only a small amount of focused learning in business and retail before progressing to employment (with further training where possible) or to a Level 2 qualification, as illustrated in the target learner profiles provided above.
Which sector does this qualification support?
This qualification could lead to an entry-level role in business and retail such as administrative assistant, customer service agent, clerk.
What are the progression options?
Learners can progress to a Level 2 certificate or diploma in Business and Administration, including Gateway Qualifications’ Level 2 Certificate and Diploma in Business. Other progression routes include Level 2 qualifications in Office Administration, Customer Service, Medical Administration and Contact Centre Operations.
Progression & entry requirementsLearners do not need any prior qualifications or a specific level of attainment to take this qualification. It is available to learners of any age. The learners can progress to a Level 2 certificate or diploma in Business, including Gateway Qualifications’ Level 2 Certificate and Diploma in Business. Other progression routes include Level 2 qualifications in Office Administration, Customer Service, Medical Administration and Contact Centre Operations.
Learning Aims Search
The Hub provides a Learning Aims Search which you can use to check the funding status of any qualification or unit.
From 1st July 2021, the Hub will be replaced by a new Find a learning aim (FALA) service. This service is currently in BETA so if you experience any issues with finding funding details, please double check on the Hub above, or contact your account manager.
How to find a learning aim
If you’re not sure how to use the new find a learning aim website, we’ve created a handy walkthrough to help you:
We have done our best to collate and summarise the key information, and wherever possible we alert our providers to changes in funding policy.
This funding information is provided in good faith and it is always advisable to check directly with the funding agencies before committing to delivery.