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Vocational Qualifications

This qualification is being withdrawn
The operational end date (last date for new starts) of this qualification is 31/07/2021 and the certification end date is 31/07/2022.

Key Facts

Level:
Entry Level 3
Subject Sector:
15.2 Administration
Credits:
37
Qualification No:
600/8822/9
GLH:
294 hours
Total qualification time:
370 hours
Price:
£126.50 per learner
Age Range:
Pre 16, 16-18, 19+

Qualification purpose

Prepare for further learning or training and/or develop knowledge and/or skills in a subject area

Qualification Grading Type

Pass

Assessment Methods

  • Portfolio of Evidence

  • Why choose this qualification?

    These qualifications are intended to provide learners with a broad introduction to the business and administration sector, equipping learners with underpinning knowledge and skills specific to the sector alongside a range of transferable employability skills. They are designed to support progression to further learning and ultimately to work in business and administration or other related sectors.

    The Skills for Business and Administration qualifications form part of our Suite of Skills qualifications that cover a number of sectors and are available at Entry 3, Level 1 and Level 2. The employability skills units are common across the suite, enabling easy transfer of credits between qualifications and supporting opportunities for cross-faculty working.

    The qualifications have been developed with the support of a number of further education colleges, training providers and adult and community learning providers. They have been designed to be consistent with the principles for study programmes for 16-19 year olds but are also relevant, particularly in the case of the smaller qualifications, for adults including the unemployed. These qualifications are also suitable for pre 16 learners.

    Changes to our “Skills for…” qualifications

    The recent review of our Vocational qualifications has resulted in the decision to withdraw the Entry Level Diploma in the Skills for Business and Administration (Entry 3) qualification. The Operational End Date of the qualification will be the 31/07/2021 and the Certification End Date will be the 31/07/2022. The E3 Diploma qualification specification covers just this qualification until it’s withdrawal.

    Please refer to the new qualification specifications for further details of our updated E3 to L1 Skills for Business and Administration and L2 Skills for Business and Administration qualifications.

    Rules of Combination

    Learners must complete the two mandatory units from Group M, totalling 6 credits. In addition, they must complete a minimum of 14 credits from Group O1 (Optional units: Business and Administration) and 17 further credits from either Group O1 or Group O2 (Optional units: Employability Skills) Learners cannot include more than one unit with the same or similar title. For full details see list of barred units which can be found in the qualification specification


    Units

    Mandatory

    A minimum of 6 credits must be completed from this group.

    Effective Communication in the Workplace

    Level:
    Entry Level 3
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    Y/504/6310
    Click here to view full unit details

    Working in Business and Administration

    Level:
    Entry Level 3
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    R/504/8105
    Click here to view full unit details
    Optional Units: Business and Administration

    A minimum of 14 credits must be completed from this group.

    Creating Business Documents

    Level:
    Level 1
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    Y/504/7828
    Click here to view full unit details

    Customer Service Skills

    Level:
    Entry Level 3
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    M/504/8113
    Click here to view full unit details

    Dealing with Queries and Requests

    Level:
    Entry Level 3
    Guided Learning Hours:
    20
    Credits:
    3
    Unit No:
    J/504/7839
    Click here to view full unit details

    Exploring Entrepreneurship

    Level:
    Level 1
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    F/504/6320
    Click here to view full unit details

    Exploring Entrepreneurship

    Level:
    Entry Level 3
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    L/504/6319
    Click here to view full unit details

    Exploring and Presenting Enterprise Ideas

    Level:
    Entry Level 3
    Guided Learning Hours:
    25
    Credits:
    3
    Unit No:
    J/504/6321
    Click here to view full unit details

    Exploring and Presenting Enterprise Ideas

    Level:
    Level 1
    Guided Learning Hours:
    25
    Credits:
    3
    Unit No:
    L/504/6322
    Click here to view full unit details

    Handling Mail

    Level:
    Level 1
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    A/504/7840
    Click here to view full unit details

    Handling Telephone Calls from Customers

    Level:
    Entry Level 3
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    J/504/7842
    Click here to view full unit details

    Introduction to Self-Employment

    Level:
    Level 1
    Guided Learning Hours:
    22
    Credits:
    3
    Unit No:
    F/504/7662
    Click here to view full unit details

    Introduction to Self-Employment

    Level:
    Entry Level 3
    Guided Learning Hours:
    25
    Credits:
    3
    Unit No:
    Y/504/6324
    Click here to view full unit details

    Making and Receiving Calls

    Level:
    Level 1
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    T/504/8128
    Click here to view full unit details

    Professional Behaviour in an Office Environment

    Level:
    Entry Level 3
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    R/504/7844
    Click here to view full unit details

    Solve Business Problems

    Level:
    Level 1
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    D/504/7846
    Click here to view full unit details

    Supporting Business Meetings

    Level:
    Level 1
    Guided Learning Hours:
    25
    Credits:
    3
    Unit No:
    H/504/7847
    Click here to view full unit details

    Using ICT in the Workplace

    Level:
    Entry Level 3
    Guided Learning Hours:
    25
    Credits:
    3
    Unit No:
    A/504/6316
    Click here to view full unit details

    Using ICT in the Workplace

    Level:
    Level 1
    Guided Learning Hours:
    25
    Credits:
    3
    Unit No:
    F/504/6317
    Click here to view full unit details

    Welcoming Visitors

    Level:
    Level 1
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    K/504/8112
    Click here to view full unit details

    Work in a customer-friendly way

    Level:
    Entry Level 3
    Guided Learning Hours:
    18
    Credits:
    2
    Unit No:
    H/504/6701
    Click here to view full unit details

    Working as an Administrator

    Level:
    Level 1
    Guided Learning Hours:
    20
    Credits:
    3
    Unit No:
    K/504/8109
    Click here to view full unit details

    Working in an Office

    Level:
    Level 1
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    M/504/7978
    Click here to view full unit details
    Optional Units: Employability

    A maximum of 17 credits may be completed from this group.

    Applying for a Job

    Level:
    Entry Level 3
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    J/503/2807
    Click here to view full unit details

    Applying for a Job

    Level:
    Level 1
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    H/503/2832
    Click here to view full unit details

    Assessing own Personal, Learning and Thinking Skills

    Level:
    Level 1
    Guided Learning Hours:
    8
    Credits:
    1
    Unit No:
    J/504/6268
    Click here to view full unit details

    Assessing own Personal, Learning and Thinking Skills

    Level:
    Entry Level 3
    Guided Learning Hours:
    8
    Credits:
    1
    Unit No:
    F/504/6267
    Click here to view full unit details

    Building Working Relationships with Colleagues

    Level:
    Level 1
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    D/503/2845
    Click here to view full unit details

    Career Progression

    Level:
    Entry Level 3
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    R/503/2812
    Click here to view full unit details

    Career Progression

    Level:
    Level 1
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    F/503/2837
    Click here to view full unit details

    Conduct at Work

    Level:
    Entry Level 3
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    Y/503/2813
    Click here to view full unit details

    Effectiveness at Work

    Level:
    Entry Level 3
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    Y/506/6461
    Click here to view full unit details

    Effectiveness at Work

    Level:
    Level 1
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    R/506/3493
    Click here to view full unit details

    Interview Skills

    Level:
    Entry Level 3
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    R/503/2809
    Click here to view full unit details

    Interview Skills

    Level:
    Level 1
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    M/503/2834
    Click here to view full unit details

    Learning from Work Placement

    Level:
    Level 1
    Guided Learning Hours:
    10
    Credits:
    2
    Unit No:
    J/503/2855
    Click here to view full unit details

    Learning from Work Placement

    Level:
    Entry Level 3
    Guided Learning Hours:
    10
    Credits:
    2
    Unit No:
    A/503/2822
    Click here to view full unit details

    Positive Attitudes and Behaviours at Work

    Level:
    Level 1
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    L/503/2842
    Click here to view full unit details

    Preparing for Work Placement

    Level:
    Level 1
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    F/503/2854
    Click here to view full unit details

    Preparing for Work Placement

    Level:
    Entry Level 3
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    T/503/2821
    Click here to view full unit details

    Preparing for an Interview

    Level:
    Level 1
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    K/503/2833
    Click here to view full unit details

    Preparing for an Interview

    Level:
    Entry Level 3
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    L/503/2808
    Click here to view full unit details

    Safe Learning in the Workplace

    Level:
    Level 1
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    L/503/2856
    Click here to view full unit details

    Safe Learning in the Workplace

    Level:
    Entry Level 3
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    F/503/2823
    Click here to view full unit details

    Searching for a Job

    Level:
    Entry Level 3
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    F/503/2806
    Click here to view full unit details

    Searching for a Job

    Level:
    Level 1
    Guided Learning Hours:
    10
    Credits:
    1
    Unit No:
    D/503/2831
    Click here to view full unit details

    Setting and Meeting Targets at Work

    Level:
    Level 1
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    T/503/2849
    Click here to view full unit details

    Skills for Creative Thinkers

    Level:
    Level 1
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    H/504/6262
    Click here to view full unit details

    Skills for Creative Thinkers

    Level:
    Entry Level 3
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    J/504/6299
    Click here to view full unit details

    Skills for Effective Participants

    Level:
    Level 1
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    Y/504/6260
    Click here to view full unit details

    Skills for Effective Participants

    Level:
    Entry Level 3
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    A/504/6249
    Click here to view full unit details

    Skills for Independent Enquirers

    Level:
    Entry Level 3
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    T/504/6248
    Click here to view full unit details

    Skills for Independent Enquirers

    Level:
    Level 1
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    D/504/6258
    Click here to view full unit details

    Skills for Reflective Learners

    Level:
    Entry Level 3
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    F/504/6902
    Click here to view full unit details

    Skills for Reflective Learners

    Level:
    Level 1
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    A/504/6915
    Click here to view full unit details

    Skills for Self Managers

    Level:
    Level 1
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    J/504/6254
    Click here to view full unit details

    Skills for Self Managers

    Level:
    Entry Level 3
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    K/504/6246
    Click here to view full unit details

    Skills for Team Workers

    Level:
    Entry Level 3
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    H/504/6245
    Click here to view full unit details

    Skills for Team Workers

    Level:
    Level 1
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    A/504/6252
    Click here to view full unit details

    Solving Work-related Problems

    Level:
    Level 1
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    K/503/2850
    Click here to view full unit details

    Solving Work-related Problems

    Level:
    Entry Level 3
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    T/503/2818
    Click here to view full unit details

    Time Management

    Level:
    Level 1
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    K/504/6327
    Click here to view full unit details

    Using Numeracy Skills in the Workplace

    Level:
    Level 1
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    M/504/6314
    Click here to view full unit details

    Using Numeracy Skills in the Workplace

    Level:
    Entry Level 3
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    K/504/6313
    Click here to view full unit details

    Work in a customer-friendly way

    Level:
    Level 1
    Guided Learning Hours:
    18
    Credits:
    2
    Unit No:
    K/504/6702
    Click here to view full unit details

    Working in a Team

    Level:
    Entry Level 3
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    D/503/2814
    Click here to view full unit details

    Working in a Team

    Level:
    Level 1
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    R/503/2843
    Click here to view full unit details

    Working with Colleagues

    Level:
    Entry Level 3
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    H/504/6309
    Click here to view full unit details

    What is the purpose of this qualification?

    This qualification provides a wide range of basic, introductory skills, as well as core knowledge, relevant to business and administration, alongside generic employability skills which are needed both in the business and administration sector and across other sectors.

    This qualification is part of a suite which includes an Award, Certificate and Diploma. Learners should take the Diploma if before progressing to employment (with further training where possible) or to a Level 1 qualification, they need an extended introduction to the sector including the opportunity to build up a range of skills and knowledge, explore a number of potential job roles in the sector, and gain a set of more generic workplace skills. The Diploma will be suitable for learners who would benefit from an extended period of time working at Entry level, up to 2 years, before they are ready for Level 1.


    What skills, knowledge, or understanding does this qualification develop?

    Mandatory units include:
    • Effective Communication in the Workplace
    • Working in Business and Administration
    Optional units include knowledge and skills relevant to different job roles in the sector (such as telephone calls, ICT and self-employment) alongside generic employability skills (such as self-management skills and working in at team).


    How is this qualification different from other, similar qualifications?

    This qualification could lead to an entry-level role in business and administration such as administrative assistant, customer service agent, clerk.


    Which sector does this qualification support?

    Learners can progress to a Level 1 certificate or diploma in Business and Administration, including Gateway Qualifications’ Level 1 Certificate and Diploma in Skills for Business and Administration or Office Professionals. Other progression routes include Level 1 qualifications in Office Administration, Practical Office Skills, and Business Support Services


    Progression & Entry Requirements

    Learners do not need any prior qualifications or a specific level of attainment to take this qualification. It is available to learners of any age, however it is anticipated that it will be of specific relevance to: • Young people interested in a career in the business and administration sector who intend to access level 1 qualifications but will need a fairly extensive learning programme before they are ready to do so • Young people and adults with little or no prior attainment, including those with learning difficulties and/or disabilities, who wish to work in the business and administration sector but need a fairly extensive grounding in the subject and an opportunity to develop more general workplace skills, over an extended period of time, before applying for work

    Funding information

    Learning Aims Search

    The Hub provides a Learning Aims Search which you can use to check the funding status of any qualification or unit.

    View this qualification on the ESFA’s Hub website


    We have done our best to collate and summarise the key information, and wherever possible we alert our providers to changes in funding policy.

    This funding information is provided in good faith and it is always advisable to check directly with the funding agencies before committing to delivery.

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