This qualification is being withdrawn
The operational end date (last date for new starts) of this qualification is 31/07/2020 and the certification end date is 31/07/2021.
Confirm occupational competence and/or ‘licence to practice’
Qualification Grading Type
Why choose this qualification?
This qualification meets the combined qualification requirements of the Intermediate Level Apprenticeship in Business Administration. The Level 2 Diploma includes both knowledge and competence units. Please visit the below page for further information:
Rules of Combination
Learners must achieve a total of 45 credits; 21 credits from Mandatory Group M and a minimum of 24 credits from the Optional Groups OA, OB or OC. A minimum of 14 credits must come from Optional Group A, a maximum of 10 credits can come from Optional Group B and a maximum of 6 credits can come from Optional Group C.
Learners must achieve 21 credits from Mandatory Group M.
Communication in a business environment
Develop working relationships with colleagues
Manage personal performance and development
Principles of business document production and information management
Principles of providing administrative services
Understand employer organisations
Learners must achieve a minimum of 14 credits from this group.
Administer human resource records
Administer parking dispensations
Administer the recruitment and selection process
Analyse and present business data
Buddy a colleague to develop their skills
Collate and report data
Contribute to the development and implementation of an information system
Contribute to the organisation of an event
Deliver a presentation
Develop a presentation
Employee rights and responsibilities
Health and safety in a business environment
Maintain and issue stationery and supplies
Meet and welcome visitors in a business environment
Monitor information systems
Organise business travel or accommodation
Prepare text from notes using touch typing
Prepare text from recorded audio instruction
Prepare text from shorthand
Produce business documents
Produce minutes of meetings
Provide administrative support for meetings
Store and retrieve information
Use a telephone and voicemail system
Use and maintain office equipment
Learners can achieve a maximum of 10 credits from this group.
Data Management Software
Deliver customer service
Develop customer relationships
Participate in a project
Process information about customers
Processing customers’ financial transactions
Word Processing Software
Learners can achieve a maximum of 6 credits from this group.
Exploring Social Media
Know how to publish, integrate and share using social media
Principles of customer relationships
Principles of digital marketing
Principles of equality and diversity in the workplace
Principles of marketing theory
Principles of team leading
Understand the safe use of online and social media platforms
Understand the use of research in business
Understand working in a customer service environment
What is the purpose of this qualification?
This qualification is approved to be offered in England only.
It offers an engaging programme for learners who have decided that they are going to begin a career in the business and administration sector. It is also relevant for workers who have just started working in the sector. The qualification gives learners the opportunity to develop and demonstrate the competence, knowledge and understanding needed to work within a business and administration environment.
The qualification is the combined component of the Intermediate Apprenticeships Framework for roles within the business and administration sector, but it is acknowledged that some learners may need or wish to take the qualification on its own, for example, learners who work on a part-time or voluntary basis and therefore will not be eligible for apprenticeship funding.
What skills, knowledge, or understanding does this qualification develop?
This qualification covers the knowledge and understanding needed to work in the business and Administration sector.
In the mandatory units, learners will cover the essentials of communication, employer organisations, providing administrative services, document production, information management, managing personal performance and development and working relationships with colleagues.
How is this qualification different from other, similar qualifications?
There are then a wide range of optional units which allow learners to focus on areas which are most relevant to their role within the organisation or your areas of interest.
• providing reception services
• using and maintaining office equipment
• organising business travel or accommodation
• administering finance
• employee rights and responsibilities
• using the telephone and voicemail system
• developing and delivering presentations
• analysing and presenting business data
• using a range of software
• delivering customer service
• payroll processing
• principles of team-leading
The qualification comprises of 45 credits and has a minimum of 229 guided learning hours.
Learners must achieve a total of 45 credits; 21 credits from Mandatory Group M and a minimum of 24 credits from the Optional Groups.
Which sector does this qualification support?
This qualification is primarily intended as a means of developing the competence of those already employed or wishing to be employed within the business and administration environment. It forms part of the Intermediate Apprenticeships within this sector.
Job roles within this sector which are supported by this qualification could include:
• business support officer
• office junior
As the qualification is generic, learners could work in these or similar roles in a wide variety of sectors.
What are the progression options?
Learners could choose to progress to completing an Advanced Apprenticeship in business and administration. Learners may wish to progress to other relevant qualifications such as:
Level 2 Diploma in Customer Service
Level 3 Diploma in Customer Service
Level 2 Diploma in Team Leading
Level 3 Diploma in Management
Progression & Entry RequirementsThe qualification is available to learners aged 16 and above. No prior qualifications or specific level of attainment are required. However, learners should be able to work at level 1 or above or have equivalent work experience in a business administration environment. Learners should be proficient in the use of English language.
Learning Aims Search
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We have done our best to collate and summarise the key information, and wherever possible we alert our providers to changes in funding policy.
This funding information is provided in good faith and it is always advisable to check directly with the funding agencies before committing to delivery.
The following support materials will help you to deliver this qualification.
Lesson Plans, Teaching Materials and Sample Assignments
- Understand Employer Organisations Unit A5061964
- Principles of Providing Administrative Services Unit J5061899
- Principles of document production Unit T5061901
- Manage Personal Performance and Development Unit L5061788
- Develop Working Relationships with Colleagues Unit R5061789
- Communication in a Business Env Unit H5061893