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This qualification is being withdrawn
The operational end date (last date for new starts) of this qualification is 31/07/2020 and the certification end date is 31/07/2021.

Key Facts

Level:
Level 2
Subject Sector:
15.2 Administration
Credits:
45
Qualification No:
601/6717/8
GLH:
229 hours
Total qualification time:
450 hours
Price:
£123.00 per learner
Age Range:
16-18 & 19+

Qualification purpose

Confirm occupational competence and/or ‘licence to practice’

Qualification Grading Type

Pass

Assessment Methods

  • E-assessment
  • Portfolio of Evidence
  • Practical Demonstration/Assignment/Assessment

  • Why choose this qualification?

    This qualification meets the combined qualification requirements of the Intermediate Level Apprenticeship in Business Administration. The Level 2 Diploma includes both knowledge and competence units. Please visit the below page for further information:

    Intermediate Level Apprenticeship in Business Administration

    Rules of Combination

    Learners must achieve a total of 45 credits; 21 credits from Mandatory Group M and a minimum of 24 credits from the Optional Groups OA, OB or OC. A minimum of 14 credits must come from Optional Group A, a maximum of 10 credits can come from Optional Group B and a maximum of 6 credits can come from Optional Group C.


    Units

    Mandatory Group

    Learners must achieve 21 credits from Mandatory Group M.

    Communication in a business environment

    Level:
    Level 2
    Guided Learning Hours:
    19
    Credits:
    3
    Unit No:
    H/506/1893
    Click here to view full unit details

    Develop working relationships with colleagues

    Level:
    Level 2
    Guided Learning Hours:
    19
    Credits:
    3
    Unit No:
    R/506/1789
    Click here to view full unit details

    Manage personal performance and development

    Level:
    Level 2
    Guided Learning Hours:
    18
    Credits:
    4
    Unit No:
    L/506/1788
    Click here to view full unit details

    Principles of business document production and information management

    Level:
    Level 2
    Guided Learning Hours:
    21
    Credits:
    3
    Unit No:
    T/506/1901
    Click here to view full unit details

    Principles of providing administrative services

    Level:
    Level 2
    Guided Learning Hours:
    25
    Credits:
    4
    Unit No:
    J/506/1899
    Click here to view full unit details

    Understand employer organisations

    Level:
    Level 2
    Guided Learning Hours:
    40
    Credits:
    4
    Unit No:
    A/506/1964
    Click here to view full unit details
    Optional Group A

    Learners must achieve a minimum of 14 credits from this group.

    Administer finance

    Level:
    Level 2
    Guided Learning Hours:
    21
    Credits:
    4
    Unit No:
    R/506/1890
    Click here to view full unit details

    Administer human resource records

    Level:
    Level 2
    Guided Learning Hours:
    28
    Credits:
    3
    Unit No:
    T/506/1879
    Click here to view full unit details

    Administer parking dispensations

    Level:
    Level 2
    Guided Learning Hours:
    25
    Credits:
    3
    Unit No:
    R/506/1887
    Click here to view full unit details

    Administer the recruitment and selection process

    Level:
    Level 2
    Guided Learning Hours:
    25
    Credits:
    3
    Unit No:
    A/506/1883
    Click here to view full unit details

    Analyse and present business data

    Level:
    Level 3
    Guided Learning Hours:
    24
    Credits:
    6
    Unit No:
    M/506/1945
    Click here to view full unit details

    Archive information

    Level:
    Level 2
    Guided Learning Hours:
    14
    Credits:
    3
    Unit No:
    T/506/1865
    Click here to view full unit details

    Buddy a colleague to develop their skills

    Level:
    Level 2
    Guided Learning Hours:
    19
    Credits:
    3
    Unit No:
    M/506/1895
    Click here to view full unit details

    Collate and report data

    Level:
    Level 2
    Guided Learning Hours:
    19
    Credits:
    3
    Unit No:
    L/506/1810
    Click here to view full unit details

    Contribute to the development and implementation of an information system

    Level:
    Level 3
    Guided Learning Hours:
    21
    Credits:
    6
    Unit No:
    A/506/1916
    Click here to view full unit details

    Contribute to the organisation of an event

    Level:
    Level 2
    Guided Learning Hours:
    23
    Credits:
    3
    Unit No:
    L/506/1869
    Click here to view full unit details

    Deliver a presentation

    Level:
    Level 3
    Guided Learning Hours:
    17
    Credits:
    3
    Unit No:
    M/506/1914
    Click here to view full unit details

    Develop a presentation

    Level:
    Level 3
    Guided Learning Hours:
    11
    Credits:
    3
    Unit No:
    K/506/1913
    Click here to view full unit details

    Employee rights and responsibilities

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    L/506/1905
    Click here to view full unit details

    Handle mail

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    3
    Unit No:
    D/506/1813
    Click here to view full unit details

    Health and safety in a business environment

    Level:
    Level 1
    Guided Learning Hours:
    10
    Credits:
    2
    Unit No:
    D/506/1794
    Click here to view full unit details

    Maintain and issue stationery and supplies

    Level:
    Level 2
    Guided Learning Hours:
    18
    Credits:
    3
    Unit No:
    Y/506/2295
    Click here to view full unit details

    Meet and welcome visitors in a business environment

    Level:
    Level 1
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    A/506/1799
    Click here to view full unit details

    Monitor information systems

    Level:
    Level 3
    Guided Learning Hours:
    43
    Credits:
    8
    Unit No:
    F/506/1917
    Click here to view full unit details

    Organise business travel or accommodation

    Level:
    Level 2
    Guided Learning Hours:
    23
    Credits:
    4
    Unit No:
    D/506/1875
    Click here to view full unit details

    Prepare text from notes using touch typing

    Level:
    Level 2
    Guided Learning Hours:
    26
    Credits:
    4
    Unit No:
    K/506/1815
    Click here to view full unit details

    Prepare text from recorded audio instruction

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    4
    Unit No:
    T/506/1817
    Click here to view full unit details

    Prepare text from shorthand

    Level:
    Level 2
    Guided Learning Hours:
    46
    Credits:
    6
    Unit No:
    M/506/1816
    Click here to view full unit details

    Produce business documents

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    Y/506/1809
    Click here to view full unit details

    Produce minutes of meetings

    Level:
    Level 2
    Guided Learning Hours:
    13
    Credits:
    3
    Unit No:
    Y/506/1812
    Click here to view full unit details

    Provide administrative support for meetings

    Level:
    Level 2
    Guided Learning Hours:
    28
    Credits:
    4
    Unit No:
    H/506/1876
    Click here to view full unit details

    Store and retrieve information

    Level:
    Level 2
    Guided Learning Hours:
    19
    Credits:
    4
    Unit No:
    R/506/1811
    Click here to view full unit details

    Use a telephone and voicemail system

    Level:
    Level 1
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    K/506/1796
    Click here to view full unit details

    Use and maintain office equipment

    Level:
    Level 2
    Guided Learning Hours:
    10
    Credits:
    2
    Unit No:
    J/506/1868
    Click here to view full unit details
    Optional Group B

    Learners can achieve a maximum of 10 credits from this group.

    Bespoke Software

    Level:
    Level 2
    Guided Learning Hours:
    20
    Credits:
    3
    Unit No:
    F/502/4396
    Click here to view full unit details

    Data Management Software

    Level:
    Level 2
    Guided Learning Hours:
    20
    Credits:
    3
    Unit No:
    J/502/4559
    Click here to view full unit details

    Deliver customer service

    Level:
    Level 2
    Guided Learning Hours:
    27
    Credits:
    5
    Unit No:
    A/506/2130
    Click here to view full unit details

    Develop customer relationships

    Level:
    Level 2
    Guided Learning Hours:
    18
    Credits:
    3
    Unit No:
    Y/506/2149
    Click here to view full unit details

    Participate in a project

    Level:
    Level 3
    Guided Learning Hours:
    19
    Credits:
    3
    Unit No:
    F/506/1934
    Click here to view full unit details

    Payroll Processing

    Level:
    Level 2
    Guided Learning Hours:
    20
    Credits:
    5
    Unit No:
    T/505/1238
    Click here to view full unit details

    Presentation Software

    Level:
    Level 2
    Guided Learning Hours:
    30
    Credits:
    4
    Unit No:
    M/502/4622
    Click here to view full unit details

    Process information about customers

    Level:
    Level 2
    Guided Learning Hours:
    14
    Credits:
    3
    Unit No:
    R/506/2134
    Click here to view full unit details

    Processing customers’ financial transactions

    Level:
    Level 2
    Guided Learning Hours:
    8
    Credits:
    4
    Unit No:
    F/601/8320
    Click here to view full unit details

    Spreadsheet Software

    Level:
    Level 2
    Guided Learning Hours:
    30
    Credits:
    4
    Unit No:
    F/502/4625
    Click here to view full unit details

    Using Email

    Level:
    Level 2
    Guided Learning Hours:
    20
    Credits:
    3
    Unit No:
    M/502/4300
    Click here to view full unit details

    Website Software

    Level:
    Level 2
    Guided Learning Hours:
    30
    Credits:
    4
    Unit No:
    R/502/4631
    Click here to view full unit details

    Word Processing Software

    Level:
    Level 2
    Guided Learning Hours:
    30
    Credits:
    4
    Unit No:
    R/502/4628
    Click here to view full unit details
    Optional Group C

    Learners can achieve a maximum of 6 credits from this group.

    Exploring Social Media

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    F/505/6880
    Click here to view full unit details

    Know how to publish, integrate and share using social media

    Level:
    Level 2
    Guided Learning Hours:
    40
    Credits:
    5
    Unit No:
    R/505/3515
    Click here to view full unit details

    Principles of customer relationships

    Level:
    Level 2
    Guided Learning Hours:
    18
    Credits:
    3
    Unit No:
    K/503/8194
    Click here to view full unit details

    Principles of digital marketing

    Level:
    Level 2
    Guided Learning Hours:
    40
    Credits:
    5
    Unit No:
    D/502/9931
    Click here to view full unit details

    Principles of equality and diversity in the workplace

    Level:
    Level 2
    Guided Learning Hours:
    10
    Credits:
    2
    Unit No:
    J/506/1806
    Click here to view full unit details

    Principles of marketing theory

    Level:
    Level 2
    Guided Learning Hours:
    30
    Credits:
    4
    Unit No:
    D/502/9928
    Click here to view full unit details

    Principles of team leading

    Level:
    Level 2
    Guided Learning Hours:
    37
    Credits:
    5
    Unit No:
    R/506/2294
    Click here to view full unit details

    Understand the safe use of online and social media platforms

    Level:
    Level 2
    Guided Learning Hours:
    35
    Credits:
    4
    Unit No:
    L/505/3514
    Click here to view full unit details

    Understand the use of research in business

    Level:
    Level 2
    Guided Learning Hours:
    40
    Credits:
    6
    Unit No:
    A/506/1818
    Click here to view full unit details

    Understand working in a customer service environment

    Level:
    Level 1
    Guided Learning Hours:
    25
    Credits:
    3
    Unit No:
    L/506/2083
    Click here to view full unit details

    What is the purpose of this qualification?

    This qualification is approved to be offered in England only.

    It offers an engaging programme for learners who have decided that they are going to begin a career in the business and administration sector. It is also relevant for workers who have just started working in the sector. The qualification gives learners the opportunity to develop and demonstrate the competence, knowledge and understanding needed to work within a business and administration environment.

    The qualification is the combined component of the Intermediate Apprenticeships Framework for roles within the business and administration sector, but it is acknowledged that some learners may need or wish to take the qualification on its own, for example, learners who work on a part-time or voluntary basis and therefore will not be eligible for apprenticeship funding.


    What skills, knowledge, or understanding does this qualification develop?

    This qualification covers the knowledge and understanding needed to work in the business and Administration sector.

    In the mandatory units, learners will cover the essentials of communication, employer organisations, providing administrative services, document production, information management, managing personal performance and development and working relationships with colleagues.


    How is this qualification different from other, similar qualifications?

    There are then a wide range of optional units which allow learners to focus on areas which are most relevant to their role within the organisation or your areas of interest.

    These include:

    • providing reception services
    • using and maintaining office equipment
    • organising business travel or accommodation
    • administering finance
    • employee rights and responsibilities
    • using the telephone and voicemail system
    • developing and delivering presentations
    • analysing and presenting business data
    • using a range of software
    • delivering customer service
    • payroll processing
    • marketing
    • principles of team-leading

    The qualification comprises of 45 credits and has a minimum of 229 guided learning hours.

    Learners must achieve a total of 45 credits; 21 credits from Mandatory Group M and a minimum of 24 credits from the Optional Groups.


    Which sector does this qualification support?

    This qualification is primarily intended as a means of developing the competence of those already employed or wishing to be employed within the business and administration environment. It forms part of the Intermediate Apprenticeships within this sector.

    Job roles within this sector which are supported by this qualification could include:

    • business support officer
    • administrator
    • office junior
    • receptionist

    As the qualification is generic, learners could work in these or similar roles in a wide variety of sectors.


    What are the progression options?

    Learners could choose to progress to completing an Advanced Apprenticeship in business and administration. Learners may wish to progress to other relevant qualifications such as:

    Level 2 Diploma in Customer Service
    Level 3 Diploma in Customer Service
    Level 2 Diploma in Team Leading
    Level 3 Diploma in Management


    Progression & Entry Requirements

    The qualification is available to learners aged 16 and above. No prior qualifications or specific level of attainment are required. However, learners should be able to work at level 1 or above or have equivalent work experience in a business administration environment. Learners should be proficient in the use of English language.

    Funding information

    Learning Aims Search

    The Hub provides a Learning Aims Search which you can use to check the funding status of any qualification or unit.

    View this qualification on the ESFA’s Hub website


    We have done our best to collate and summarise the key information, and wherever possible we alert our providers to changes in funding policy.

    This funding information is provided in good faith and it is always advisable to check directly with the funding agencies before committing to delivery.

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